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How long does it take to establish a merchant account through United
Bank Card?
Once we receive your signed application with supporting documents
you are usually approved with 24 hours and your terminal shipped
within
48 hours. Most terminals are shipped pre-programmed and ready to
go via DHL ground shipping which takes 4 to 5 business days.
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When can I begin processing?
Once you receive your equipment you can begin accepting Visa, MasterCard
and Debit Cards. Discover and American Express may take 3
to 7 days to become
active.
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How long does it take to get the money from my credit card purchases?
Funds are electronically settled within two business days.
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When do you charge my account for fees?
Your account will be charged for all appropriate fees on or around
the fifth of the month following the activity, via an Automated
Clearing House (ACH) transaction. The detail of your fees will
appear on your merchant statement that would be received the
first full business week of the month following the activity.
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What is a chargeback?
A chargeback is a transaction disputed by the cardholder or card
issuer. There are many reasons for chargebacks, but the most
common are returned merchandise, terminated services, disputes,
errors, lack of communication with your customer or fraud. Merchants
must be able to provide proof that the disputed transaction
is valid
and
in
accordance
with
Visa/MasterCard
regulations or risk having their account debited for the disputed
amount.
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How can I avoid chargebacks?
To avoid chargebacks, act promptly if contacted directly by the
cardholder to resolve a dispute. By working directly with the
cardholder, you can avoid costly fees and processing costs as
well as promote goodwill with your customer. It is important
to carefully track and manage the chargebacks that you receive,
and know your representment rights. A chargeback translates into
extra processing time and cost, a narrower profit margin for
the sale, and possibly a loss of revenue.
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