How long does it take to establish
a merchant account through
United Bank Card?
Once
we receive your signed application with
supporting documents you are usually
approved with 24 hours and your terminal
shipped within 48 hours. Most terminals
are shipped pre-programmed and ready to
go via DHL ground shipping which takes 4
to 5 business days.
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When can I begin processing?
Once
you receive your equipment you can begin
accepting Visa, MasterCard and Debit
Cards. Discover and American Express may
take 3 to 7 days to become active.
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How long does it take to get the
money from my credit card purchases?
Funds
are electronically settled within two
business days.
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When do you charge my account for
fees?
Your
account will be charged for all
appropriate fees on or around the fifth
of the month following the activity, via
an Automated Clearing House (ACH)
transaction. The detail of your fees
will appear on your merchant statement
that would be received the first full
business week of the month following the
activity.
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What is a chargeback?
A
chargeback is a transaction disputed by
the cardholder or card issuer. There are
many reasons for chargebacks, but the
most common are returned merchandise,
terminated services, disputes, errors,
lack of communication with your customer
or fraud. Merchants must be able to
provide proof that the disputed
transaction is valid and in accordance
with Visa/MasterCard regulations or risk
having their account debited for the
disputed amount.
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How can I avoid chargebacks?
To
avoid chargebacks, act promptly if
contacted directly by the cardholder to
resolve a dispute. By working directly
with the cardholder, you can avoid
costly fees and processing costs as well
as promote goodwill with your customer.
It is important to carefully track and
manage the chargebacks that you receive,
and know your representment rights. A
chargeback translates into extra
processing time and cost, a narrower
profit margin for the sale, and possibly
a loss of revenue.
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